We want you to be absolutely satisfied with your purchases from us. MS. READ has a 30-day, 100% customer satisfaction guarantee. Within 30 days of receipt of your shipment, you may return the product for a refund or exchange it for another product or a gift voucher. This is our absolute commitment to satisfying your every need.

Please note that we can process returns and refunds only for items purchased from MS. READ and that the items are in good sellable conditions. We cannot exchange items unless they are defective or damaged.

Please include your packing slip with the items you are returning, wrap the package securely, ensure the parcel is clearly written as a return item and ship it back to the correct address. Please use either standard or normal registered post to ship your items back to us. If you are not sure of which post to use, do not hesitate to contact us. Items that are returned more than 30 days after delivery will not be exchanged or refunded.

We will notify you via e-mail of your refund once we have received and processed the returned items. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 days of our receiving your return.